FAQ's
1. WHEN WILL MY ORDER BE SHIPPED?
-Shipping charges: Free for all orders.
-Handling time: 1 - 2 business days
-Transit (Travelling) Time : 3 - 4 business days
2. CHANGE OR CANCEL MY ORDER
You may exchange or cancel your order and address details within 24 hours after purchase. Please contact your email as soon as possible with your change requests, and label the subject line: CHANGE MY ORDER or CANCEL MY ORDER and make sure to include your FULL NAME and ORDER NUMBER.
3. WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries, email us at support@electricrideshop.com and your email will be forwarded to the right person!
4. WHAT CARRIER DO YOUR ORDERS SHIP WITH?
All United States orders are shipped via Port Express.
5. ARE THERE DUTIES FOR AMERICAN ORDERS?
No additional fees!
6. WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards through our merchant service provider:
- Visa
- Mastercard
- American Express
- Apple Pay
- Discover
- Diners Club
- JCB
- PayPal
- Venmo
- Shop Pay
- AmazonPay
- Meta Pay
7. CAN I RECEIVE A REIMBURSEMENT?
However, you can get your money back by returning the product, If you are not happy with the product you’ve received from us.
CONTACT INFORMATION
Support : 24/7
Business Hours : 9:00 AM to 6:00 PM
Business Days : Monday - Friday
Business Number : +1 (276) 248-9405
Business Mail : info@eltaajirllc.com.
Physical address : 4608 Ryecliff Ct, Woodbridge VA 22192, United States